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ONLINE
A.Phone service
LEDisplay After-sales Services Department provides customers with 24 –hour- phone service. When you contact us, please let us know the following information:

1.Your name and phone number
2.Warranty Card number
3.Detailed fault information (if the fault could be presented by pictures, please take pictures and send them to us as possible as you can)

Our after-sales service engineers will offer technical support and guidance based on your description.

B.Real-time communication service
LEDisplay after-sales service engineers could provide customer services through TM & E-mail & MSN, for example, sending the video files of software operation & graphic card setup by TM to show how to operate.
C.Remote control service
LEDisplay can operate the customer's computer remotely via Internet, to install and set up software for customers, and to dispose of the technical fault of LED display system software.
D.Post Service
Under warranty, customers could send the defective components back to LEDisplay , we will repair them and return to you as soon as we can. Please refer to the time chart of our response to some main components fault.

  Parts name   Response time
  Graphic card     Be sent out within two working days
  TS801 Sending card   Be sent out within two working days
  RV801 Receiving card   Be sent out within two working days
  General Power supply     Be sent out within two working days
  Module?Driving board   Be sent out within three working days

E.On-site service

We will send engineer to offer on-site service with your assistance upon your requirement.
The scope of after-sales services
LEDisplay after-sales services are mainly related to the failures as below: hardware failure, connector failure, and control system failure, control software failure, the failure of accessories provided by LEDisplay. The services under warranty are divided into the paid services and the free services, please refer to the following table:
Free services under warranty
1.Failures of module, power supply and fan in the display.
2.Control system failures (graphic card, sending card, receiving card)
3.Failures of connecting wires inside display cabinets supplied by LEDisplay.
4.Failures of control software

Paid service under warranty
1.Failures not caused by LEDisplay's construction(such as, structure decoration etc).
2.Failures caused by incorrect operation to screen.
3.Failures caused by natural disaster.
 
LEDisplay fault diagnosis time limits and overtime report procedure
  Fault level    Determination standard   Disposal method
  Level 1   Failures of connectors and control software    Guidance through phone call and network.
  Level 2    Failures of module, power supply, receiving card,
  sending card and graphic card.
  Mail service.
  Level 3     Modules or power supplies are defective in great   numbers      On-site service.
  Level 4     Electric wires or a great number of modules in
  LED display are burnt out
  On-site service.